There is a published schedule for next week for existing employees.
New hires must be imported or created in the system.
Step-by-step
Add a new child activity to the enterprise model called New hires or something similar – no collection points needed. Settings > Enterprise model > Activity hub > Subordinate or child activities > New child activity.
For each New hire agent:
assign ONLY the “new hire” activity (Personal profile > Activities > Step 2: Activities assignments).