How to guides
- Impersonating supervisors
- Approving schedule transactions (1:43)
- Published schedule reports (5:26)
- Securities Introduction
- Event Reminders
- Event settings: customizing behaviors and presets
Browse common questions
- Can I modify the Adherence Phone States?
- Where did my adherence go?
- How does CommunityWFM know which event types to use for PTO requests?
- Can I change the login expiration settings?
- I added an event to a schedule but some agents didn't get it. What happened?
- Some events in the published schedule have a pattern. What does it mean?