How to guides
Guides, and tutorials for accomplishing tasks in CommunityWFM.
- Integration Specifications
- SAML Authentication Configuration
- API Authentication
- Microsoft Teams Integration Guide
- Slack Integration Guide
- Adding Agents Programmatically
- Adding Events Programmatically
- Login Methods and Troubleshooting
- Data Retention Policies
- Community License Updates
- Hardware & Software Recommendations
- WEM: AI WFM in RingCX
- All About Auto-approve
- Restricted Action Plan (RAP)
- Report Guide: Reports available in version 5.x
- Scenario based scheduling - webinar presented October 17, 2024
- Forecasting for Shrinkage - webinar presented 17 April 2025
- Forecasting and Scheduling for Holidays - webinar presented 15-May-2025
- Schedule Templates - webinar presented 21-August-2025
- Today | Home Page Review - Webinar presented November 6, 2025
- ASAPs - webinar presented November 20, 2025
- Automated Schedule Adjustment Plans (ASAPs)
- Report Guide: Adherence Alerts
- Event Reminders