Articles and Videos for Agents using Enterprise
Articles and information for agents using the Enterprise version of CommunityWFM.
- Agent User Guide for CommunityWFM | AI WFM
- Navigating in 5.0 (1:57)
- Time Off Guide for Agents
- Agent Self-Service Kiosk - how to for agents (1:51)
- Data Subject Rights - Information for Agents (3:28)
- Agent User Guide for Version 5.x
- Understanding the homepage modules (2:27)
- Personalizing your homepage (2:38)
- Configuring devices (2:06)
- Reminders and notifications (1:13)
- Viewing your schedule (1:24)
- Viewing your adherence (3:02)
- Modifying schedule preferences (2:02)
- Modifying schedule availability (1:33)
- Submitting a schedule bid (2:48)
- Requesting a schedule transaction (2:44)
- Responding to a schedule transaction (2:12)
- Requesting time off — which method applies to me? (2:28)
- Viewing your time off requests (0:57) and PTO balances
- Requesting recurring time off - legacy rules (1:36)
- Requesting planned time off - legacy rules (2:53)
- Participating in a time off bid round (6:00)
- Requesting time off in open selection (4:25)
- Using the waitlist (3:53)
- Requesting a bid round exception (2:36)